Return & Refund Policy

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unworn or unused, with tags, and in its original packaging.
• Accompanied by the receipt or proof of purchase.
• When you receive your order (Contact us), then we send you return label.

Note: For hygiene reasons, wigs that have been worn, styled, washed, or altered are not eligible for return.

To start a return, contact us at support@crownstrand.com. If your request is accepted, we will send instructions on how and where to send your package.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can make it right as quickly as possible.

Certain types of wigs cannot be returned:

• Wigs that have been worn, styled, cut, or altered in any way.
• Wigs that have been washed, colored, bleached, or chemically treated.

Once we’ve received and inspected your return, we will notify you of the approval. If approved, you will be automatically refunded to your original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact us at support@crownstrand.com.